TERMS & CONDITIONS

Last Updated: 13 September 2026

Welcome to ROXGREET, a brand operating under ROX TRADERS, specializing in hand-finished crafts and accessories for men and women.

By accessing or using the ROXGREET website, placing an order, or purchasing any product from us, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our website or placing an order.

1. About ROXGREET

ROXGREET is a brand under ROX TRADERS that offers hand-finished crafts, accessories, and related products.

Contact Email: ROXGREET.PVT@GMAIL.COM

2. Acceptance of Terms

By using this website, you confirm that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with any part of these terms, please do not use our website or purchase products from ROXGREET.

3. Products and Handmade Nature

Our products may be hand-finished or handcrafted. Because of the nature of handmade and hand-finished products:

• Minor variations in colour, texture, finish, shape, or appearance may occur.

• Product images are provided for representation purposes and may vary slightly from the actual product.

• Such minor variations shall not be considered manufacturing defects.

• Product specifications may be updated or improved without prior notice.

4. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.

However, we do not guarantee that all website content will always be completely accurate, current, or error-free.

ROXGREET reserves the right to correct errors, update product information, or change product specifications without prior notice.

5. Pricing

All product prices displayed on the website are subject to change without prior notice.

ROXGREET reserves the right to modify prices, offers, discounts, or promotional pricing at any time.

In the event of an accidental pricing or technical error, ROXGREET reserves the right to cancel the affected order and notify the customer.

6. Orders

Placing an order on our website constitutes an offer to purchase the selected product.

ROXGREET reserves the right to accept, reject, or cancel an order in circumstances including, but not limited to:

• Product unavailability

• Incorrect product or pricing information

• Payment-related issues

• Suspicious or fraudulent transactions

• Incorrect customer information

• Technical errors

If an order is cancelled by ROXGREET, the customer will be notified through the contact details provided during checkout.

7. Payment

Customers are required to provide valid and accurate payment information when placing an order.

Orders will be processed after successful confirmation of payment, where applicable.

ROXGREET is not responsible for payment failures caused by banks, payment service providers, technical issues, or incorrect information supplied by the customer.

8. Shipping and Delivery

Orders will be prepared and handed over to the courier within the applicable processing period, subject to product availability and stock.

Delivery times may vary depending on the customer's location, courier service, weather conditions, holidays, operational issues, or circumstances beyond our control.

Once the parcel has been handed over to the courier, delivery is subject to the courier company's transportation and delivery process.

ROXGREET shall not be responsible for delays caused by the courier or circumstances beyond our reasonable control.

9. Address and Customer Information

Customers are responsible for providing accurate delivery information, including:

• Full name

• Complete delivery address

• PIN/ZIP code

• Valid phone number

• Email address, where applicable

ROXGREET is not responsible for delivery failures caused by incorrect, incomplete, or inaccurate information provided by the customer.

10. Returns and Replacements

ROXGREET follows a replacement-only policy for eligible products.

Refunds are not provided unless otherwise required by applicable law.

For products that arrive damaged, defective, incorrect, or incomplete, customers must contact ROXGREET within the applicable period specified in our Return & Replacement Policy.

A clear and continuous unboxing video may be required as proof for damage, missing items, incorrect products, or other delivery-related claims.

Without appropriate proof, ROXGREET may be unable to approve a replacement request.

11. Unboxing Video Requirement

Customers are strongly advised to record a continuous video while opening the package.

The video should clearly show:

1. The sealed package before opening.

2. The package label/shipping information.

3. The complete opening of the package.

4. The product and its condition immediately after opening.

5. Any damage, missing item, or incorrect product.

This video may be required to verify and process a replacement claim.

12. Intellectual Property

All content available on the ROXGREET website, including but not limited to:

• Logos

• Brand names

• Product photographs

• Product descriptions

• Graphics

• Designs

• Website content

• Text

• Images

is owned by or licensed to ROXGREET / ROX TRADERS unless otherwise stated.

No content may be copied, reproduced, modified, distributed, published, or commercially used without prior written permission.

13. Website Use

You agree not to misuse the ROXGREET website or attempt to:

• Gain unauthorized access to the website or its systems.

• Introduce malicious software or harmful code.

• Interfere with website functionality.

• Use the website for fraudulent or unlawful activities.

• Copy or exploit website content without permission.

ROXGREET reserves the right to restrict or terminate access to the website where misuse is suspected.

14. Limitation of Liability

To the maximum extent permitted by applicable law, ROXGREET and ROX TRADERS shall not be liable for indirect, incidental, special, or consequential losses arising from the use of the website or purchase/use of products.

Our liability, where legally applicable, shall be limited to the extent permitted under applicable law.

15. Force Majeure

ROXGREET shall not be responsible for delays or failure to perform its obligations where such failure results from circumstances beyond our reasonable control, including but not limited to:

• Natural disasters

• Severe weather

• Government restrictions

• Strikes

• Transportation disruptions

• Courier disruptions

• Internet or technical failures

• Acts of war or civil disturbance

• Other unforeseen circumstances

16. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how information provided by customers may be collected, used, and protected.

17. Changes to These Terms

ROXGREET reserves the right to update, modify, or replace these Terms & Conditions at any time.

Any updated version will be published on this website with a revised Last Updated date.

Customers are encouraged to review these terms periodically.

18. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes shall be subject to the jurisdiction of the appropriate courts in India.

19. Contact Us

If you have any questions regarding these Terms & Conditions, orders, products, or our policies, please contact us:

ROXGREET
A Brand Under ROX TRADERS

Email: ROXGREET.PVT@GMAIL.COM

Last Updated: 13 September 2026