REFUND & REPLACEMENT POLICY

Last Updated: 13 September 2026

ROXGREET, a brand operating under ROX TRADERS, is committed to providing customers with quality hand-finished crafts and accessories.

Due to the nature of our products, we follow a REPLACEMENT-ONLY POLICY.

1. No Refund Policy

ROXGREET does not provide refunds for orders once the order has been successfully placed and processed.

No cash refund, bank refund, UPI refund, wallet refund, or other form of monetary refund will be provided for:

• Change of mind

• Wrong size selected by the customer

• Wrong colour or design selected by the customer

• Personal preference

• Product no longer required

• Minor variations in handmade or hand-finished products

• Failure to accept or receive the parcel due to reasons attributable to the customer

Where an order qua