SHIPPING & DELIVERY POLICY

Last Updated: 13 September 2026

ROXGREET, a brand operating under ROX TRADERS, is committed to processing and dispatching customer orders as efficiently as possible.

1. Order Processing

After an order is successfully placed and confirmed, ROXGREET will prepare the order for dispatch.

The parcel will generally be handed over to the courier within 1–3 business days from the date the order is placed, subject to product availability.

2. Courier Handover

Once the parcel has been handed over to the courier, the shipment will be transported and delivered according to the courier company's delivery schedule.

The delivery time may vary depending on:

• Customer's location

• Courier service

• Weather conditions

• Holidays

• Transportation conditions

• Remote or difficult-to-reach locations

• Unforeseen circumstances

3. Delivery Time

The estimated delivery period shown at checkout or communicated to the customer is an estimate and is not a guaranteed delivery date.